Refund Policy

1. General conditions

At One Line Tech, we strive to ensure our clients are completely satisfied with the services and products we provide. Please read this policy carefully to understand your rights regarding refunds for our services.

2. Digital Services & Projects

Due to the nature of custom software development, digital services, and consulting, we maintain the following refund policy for services:

• Initial Deposits: Deposits made to commence a project are generally non-refundable once work has begun.
• Milestone Payments: Payments tied to specific project milestones are non-refundable once the milestone has been approved and delivered.
• Cancellations: If you decide to cancel a project before completion, you will be billed for the work completed up to the date of cancellation. Any remaining balance from prepaid amounts will be refunded.

3. Exceptional Circumstances

We may grant refunds under the following exceptional circumstances:

• Non-delivery of service: If we fail to deliver the agreed-upon services due to circumstances on our end.
• Major defects: If the delivered digital product or service contains critical defects that we are unable to resolve within a reasonable timeframe.

4. Requesting a Refund

To request a refund, please contact us with your project details and the reason for the request. We will review your request and get back to you within 5-7 business days. Approved refunds will be processed via the original method of payment.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us through our Contact section.